It's Your Water

Is it time to repair the water softener—or replace it entirely?

Not sure whether to repair or replace the customer's water softener? This Quick Tip breaks down the key signs of aging resin, chlorine damage, iron fouling, and when a simple rebuild makes sense. We also cover why high-efficiency softeners outperform older units and why “no-salt softeners” don’t actually soften water.

water softener repair, water softener replacement, resin rebed, chlorine damage, Clack valve rebuild, high-efficiency softeners, iron fouling, no-salt softener

Show Notes: Quick Tips - Repair or Replace the Softener

 

A fast field guide for dealers and service techs. 
In this Quick Tip from It’s Your Water, we cover the top reasons a softener stops softening — resin fouling, salt bridging, injector and brine-draw problems, and programming mistakes — plus quick ways to diagnose hardness leakage before the callbacks start.

Show Notes - Why Isn't the Softener Softening One short page with the tips listed.

 

In Part 2 Mike and Greg discuss today’s sales challenges, shifting demographics, CRM habits, rising contaminant concerns, and how younger homeowners are reshaping water treatment.

Keeping it Young Part 2

 

Mike and Greg Shannon of Westfair Water, Bedford, NY discuss "intrapreneurship" - someone who joins a business and grows it like he owns it! They discuss their mutual passion for the water treatment industry and how important it is to encourage young people to join.

Keeping It Young Part 1

Mike and a dealer troubleshoot an unsuccessful install of a newly introduced RO. 

Microplastics & Nanoplastics -Listen to this short update for the latest industry news.

Show Notes - Microplastics Update

Host, Mike Urbans & Justin Mest of AO Smith discuss HomeShield™, the latest point of entry PFAS reduction system, All in One Tank!

HomeShield

 

This is a replay of one of our most popular podcasts. Give a listen in preparation for the brand new microplastics podcast.

 

Michael Urbans and Justin Mest of AO Smith, discuss the basics of ultrafiltration - what it is, how it works, and when and where to apply it.  

 

Ultrafilter Show Notes Updated 2025-07

 

In this episode of It’s Your Water, Michael Urbans and Justin Mest of Master Water Conditioning, share their expertise on pH and treatment methods for correction of low pH water. Together they discuss the topics of pH, corrosion and alkalinity, and the importance of proper testing; the pros and cons of treatment using calcite (calcium carbonate) and soda ash (sodium carbonate) in well water applications; high pH and alkaline water.

Show Notes: https://www.urbansaqua.com/wp-content/uploads/2020/04/www.urbansaqua.com-ph-show-notes.pdf

Mike and Denise discuss oxidation with manganese dioxide treated media - Pyrolox Advantage. The "rules of engagement" for its use, the properties, advantages, benefits and specifications. It is used for the removal of Iron, Manganese & Sulfur.

 

• Link to Urbans Aqua Pyrolox Advantage Webpage
• Show Notes: It's Not Your Dad's Manganese Dioxide Anymore!